Returns & Exchanges

Due to the perishable nature of natural wine, we cannot accept returns on opened bottles, but we are committed to ensuring you love every sip. If your order arrives damaged or you believe a bottle is flawed, please contact our support team within 14 days of delivery for a replacement or store credit.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, carefully check your package for any signs of leakage, breakage, or temperature damage that may have occurred during transit.

• 2.
  Document Issues

  If you encounter a damaged or corked bottle, take a clear photo of the product and the original packaging to help us process your claim efficiently.

• 3.
  Contact Support

  Email our cellar team at [email protected] with your order number and the photos of the affected items within 14 days.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship out a replacement bottle at no additional cost to you.